Xerox Wins 2021 Software Line of the Year

Xerox Corporation Wins Buyers Lab 2021 Software Line of the Year Award, Ranked Best Overall in Keypoint Intelligence Solutions Study 

To determine the Software Line of the Year Award recipient, Keypoint Intelligence’s experienced analysts consider the imaging software each leading OEM officially sells and supports via its direct and independent sales channels. The vendor’s own products and those from partner ISVs are taken into account, and the portfolio is judged on both the breadth and depth of the offerings. For the breadth aspect, analysts consider how complete each vendor’s line is across the categories of software Keypoint Intelligence covers in bliQ Solutions Center: MFP Apps & Connectors, Capture & Workflow, Document Management/ECM, Fleet Management & MPS Tools, Output Management, and others such as security, OCR, fax servers, and vertical-market solutions. Another consideration is the variety of offerings in each of those categories to suit the needs of different size organizations, from small businesses to global enterprises. Judgment on the quality of the solutions is based on Keypoint Intelligence’s hands-on evaluations, which look at ease of use, feature set, value, and other attributes.

The analysis showed that Xerox has the strongest lineup overall in three of the six categories studied: MFP Apps & Connectors, Capture & Workflow, and Fleet Management & MPS Tools. In MFP Apps & Connectors, Xerox boasts an unrivaled catalog of approximately 125 apps to extend the functionality of Xerox ConnectKey VersaLink and AltaLink MFPs, plus many more private apps that have been built by Xerox partners for their customers that are not reflected in that tally. In Capture & Workflow, the Xerox Workflow Automation Solution family stood out, with more than 40 specialized applications for needs ranging from Recruiting and HR Onboarding to Loan Application Processing to Student Billing and Advising. The company’s strong MPS program is underpinned by a range of solutions and services (under the company’s Intelligent Workplace Services umbrella) to help partners with managed print and managed document services engagements. And the company’s growing focus on verticals continues, with solutions for the education, legal, healthcare, and retail markets.

“Now more than ever, document imaging vendors need to offer software solutions that support information access, provide seamless collaboration, deliver workflow productivity, and promote cost efficiency—more likely than not with a workforce that is split between the home and office,” said Jamie Bsales, Director of Smart Workplace & Security Analysis at Keypoint Intelligence. “Xerox has demonstrated its ability to address this challenge with a wide-ranging lineup of apps, software, and services to help customers not just navigate this ‘new normal’ but actually use it to their advantage, too.”


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