VIP Customer Evaluation

VIP CUSTOMER EVALUATION

At Visual Edge IT your opinion counts. In fact, we measure our performance by your strict standards. On a quarterly basis, we’ll ask you to complete a Customer Evaluation which evaluates our performance in 6 critical areas of customer satisfaction.

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1. Equipment Performance*

2. Quality of Repair*

3. Service Response Time*

4. Accuracy and Timeliness of Billing*

5. Sales Representative’s Follow Up*

6. Responsiveness to Your Needs*

On a scale of 1 to 10 (10 being best), how satisfied are you with the solution provided?*

Is there anything that you want us to know about your rating?

Are there any other areas that you’d like to see us improve upon?

What changes in your business or process have you experienced since we last met?

What key initiatives or projects will you be taking on this year?

If any options become available that would lower your costs or improve your capabilities would you like to be contacted?

Yes

Additional Comments/Questions?

Name*

First Last

Company*

Email*

Phone*

Name of your Account Executive*

Name

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VIP Customer Evaluation

VIP CUSTOMER EVALUATION

Title

Supporting customers throughout California with offices in: