Total Satisfaction Guarantee
Our partnership with Xerox not only gives you best-in-class document technology and world-class service, it also provides you with peace of mind. It’s simple, with Image Source, you get total satisfaction, Guaranteed!
The Total Satisfaction Guarantee provides that, if any Xerox black and white office copiers or printers up to 90 ppm and color office copiers or printers up to 70 ppm does not meet the manufacturer’s service uptime standards and Image Source is unable to resolve, Image Source will, at your request, replace it without charge with an identical model or, at the option of Image Source, Xerox equipment with comparable features and capabilities.
Except for previously installed equipment, the Total Satisfaction Guarantee is effective for three years following the equipment’s installation date, unless the equipment is financed for more than three years, in which case the Total Satisfaction Guarantee is effective during the initial term of financing.
For previously installed equipment, the Total Satisfaction Guarantee is effective for one year.
The Total Satisfaction Guarantee only applies to equipment that is continuously maintained by Image Source or its authorized representatives under an Image Source warranty or maintenance plan.
Our measure of quality is our Customers’ Satisfaction.