Businesses these days rely heavily on digital technology, especially since consumers have likewise become heavily dependent on technology for all their needs. If businesses were to deliver excellent customer service every time, they must have a reliable IT system in place. For this reason, business owners turn to managed IT support services to ensure their networks and IT systems are fully functional at all times.
Computer breakdowns are one of the most common IT-related issues that businesses experience. And depending on the extent of the problem, this interruption could last for a few minutes to a couple of hours, or worse, several days. Additionally, computer issues may be isolated, in that only one or two units are affected, or these could be what you might call an IT specialist’s worst nightmare where the entire network has crashed. In either case, it won’t be business as usual for you.
Computer breakdowns affect all aspects of the business. Data stored in these computers may be lost of compromised. Orders and follow-ups may be delayed. Customers that have come to rely on your ecommerce platform may not be able to reach you, which could influence their buying behavior where your brand is concerned moving forward.
Managed IT support mitigates this risk
As mentioned above, businesses have come to rely on managed IT services to oversee the maintenance of their IT infrastructure. For most of these businesses, managed IT support services are part of their proactive IT maintenance plan.
What exactly is proactive IT maintenance?
In a nutshell, a proactive IT maintenance plan involves strategies and techniques that have been developed for a business’ specific IT infrastructure or system through careful and thorough auditing and analysis of their existing IT tools and equipment. Basically, proactive management and maintenance of any aspect of business operations, which includes the IT infrastructure (computers, laptops, mobile devices, networks, software, hardware, and so on), greatly reduces its exposure to various related risks.
The aim of proactive maintenance is to anticipate possible issues, monitor the IT system to prevent these issues or failures, and have corrective measures in place in the event that they still occur. In general, managed IT support involves proactive, preventive, and corrective maintenance measures to keep your IT infrastructure robust and reliable.
Image Source Managed IT Service Company
Image Source is a leading provider of managed IT services in several key locations across California, including San Bernardino, San Diego, and San Francisco. Briefly, Image Source’s proactive IT maintenance services include the following:
- 24/7 IT support
- 24/7 network monitoring
- Desktop management
- Data backup
- Data recovery
- IT auditing
- Asset discovery
- Virus and malicious software protection and removal
Contact Image Source Managed IT Service Company today
Which areas of your IT infrastructure do you frequently encounter issues with? When was the last time you performed a through IT audit to check the state of your IT tools and equipment? Whatever your IT issues, Image Source can help resolve these in a cost-effective way. Please fill out our Contact Form to request for a free technology assessment or to learn more about the managed IT services we offer. You may also call Image Source at (800) 336-1642.